Use Chat from FactoryTalk Remote Access to communicate with the operator of a remote device.

To activate chat, click the Chat icon on the toolbar. You can then type messages in the chat box and send them to the device. The messages appear on the remote device’s screen. The operator can reply to the message using a physical keyboard or the virtual keyboard.

Multiple chat session support

  • Supervisors can chat from FactoryTalk Remote Access to multiple remote device operators.

  • Multiple FactoryTalk Remote Access supervisors can chat with the operator of the same device.

  • Chats cannot occur between remote device operators.


All chats are logged into the session activities details. Each chat session has a unique identifier. Don’t share sensitive information in the chat.